The Only Way Productions: British Culture: An Essential Guide to Social Norms for Newcomers

Welcome to the UK

The UK: A vibrant tapestry of people from all corners of the globe, united by a shared respect for one another and a tolerance for diversity.

Venturing abroad is an exciting adventure, but there's more to it than just packing a suitcase, because you'll find yourself needing to navigate many things, from the right and wrong side of the law, to the local lingo (accents/language), and, of course, the unwritten rules of how people behave.

This is where the proverb "When in Rome" comes in handy, which essentially means (adapting to the customs of the place you're visiting), a key way to show respect and avoid causing offence.

In this guide, we'll cover the essential 'dos and don’ts' of British social norms, along with some exclusive advice you won’t find in any other London or UK guide to make your journey enjoyable, respectful, and help you settle in, all while setting a positive example for those around you.

However, while not all UK-born citizens follow the etiquette guidelines outlined in this article, understanding these social norms will undoubtedly enhance your experience, promote a more culturally respectful interaction with the people you encounter and set an example for the locals who don't follow these guidelines.

This Article Covers

Etiquette for Pedestrians
Travelling on Public Transport
Driving in The UK
Household Etiquette
Tips for When Shopping
Professional Conduct at Work
Etiquette for Eating and Drinking Out
Respecting Others' Beliefs and Practices
Miscellaneous Advice
Additional Tips
Resources — Useful Websites & Telephone Numbers

1: Etiquette for Pedestrians

There's always a 'right way' and 'wrong way' of doing everything.

Here are some friendly pointers for navigating public spaces.

When walking along pavements, footpaths, or stairs, keep to the left to allow others to pass on the right smoothly. Unfortunately, not everyone in the UK is aware of this, and if more people did follow this rule, travelling will be quicker and easier for everyone by reducing the chances of bumping into each other, especially during rush hour times or when in a hurry, especially on pavements, stairs, and train platforms.
Stick to the marked crossings when you’re walking across the road, and try not to look at your phone while you’re at it. Staying alert is key.
For everyone with dogs, let's keep our public spaces nice by cleaning up after your pet after it poops on the pavement or grass. Use bags, and dispose of them properly. It's the law, as well as good for the community.
Walking along the pavement while playing loud music from speakers or phones is disruptive and inconsiderate. People have different tastes in music, and not everyone appreciates having someone else's music tastes forced on them. Please use headphones.
Always use public toilets instead of urinating in public spaces to avoid breaking the law and causing unpleasant odours. Urinating in someone's garden or on their doorstep is illegal and highly disrespectful. It should be avoided under all circumstances.

If you smoke, don't smoke or vape in public spaces where it is prohibited, and don't discard cigarette butts down the drain.
Try not to block the pavement when you're chatting with groups of friends to make it easier for everyone to get past, especially those with prams or wheelchairs trying to pass.
If you’re using your phone in public, make sure you're aware of your surroundings. There have been numerous incidents in the UK of thieves on electric motorbikes riding by and grabbing phones from unsuspecting people.
Nobody likes queue jumpers, so wait your turn, whether at a shop, bus stop, bar, or club.
Be mindful of your behaviour in public spaces, and avoid gathering in large groups, socialising outside people's homes. It's better to use designated public areas, like parks or community centres, to prevent disruption or inconvenience to residents.
Avoid spitting and littering to contribute to a clean environment. The hidden dangers of a spitting in public.

2: Travelling on Public Transport in the UK

Navigating the UK's Public Transport: A Guide for Smooth Journeys.

There are a few unwritten (and written) rules on UK public transport. Following them makes the ride better for everyone, and shows you're being considerate.

TFL (Transport for London) has rules in place, such as no drinking alcohol and smoking/vaping on public transport.
When using buses or trains, let passengers get off before boarding.
On buses, you're not allowed to stand on the upper deck or stairs for safety reasons.
When using the escalator, stand on the right, so people who are in a rush can get by on the left without any trouble.
Seats, marked 'Priority Seating', are for older people, pregnant women, and people with disabilities, including hidden ones. If you don't need the seat, please let someone else sit there.
If you’re trying to keep young children or babies quiet on public transport, use videos or games with the sound off. If they need audio, use child-friendly headphones so they can enjoy it without disturbing other passengers, who might be stressed or irritated by the noise.

Avoid blocking seats or walkways with your belongings, and avoid putting luggage or belongings on the seats.
Avoid resting your footwear or bare feet on the seats, as it can spread dirt and make the ride uncomfortable for others and is not cool.
Public transport can get very packed at the best of times, so to ensure everyone has a pleasant journey, consider maintaining good personal hygiene before travelling. If you're concerned about your body odour or work-related smells, try finding a less crowded carriage or area when possible. This small act of consideration goes a long way.
Be mindful of wearing strong scents or perfumes in enclosed transport environments, which can potentially cause discomfort to other passengers. Try to put on your perfume or aftershave after you get where you're going.
Although you're allowed to eat on public transport, some foods can have strong odours that could be off-putting to others on the same train or bus. Confined spaces have a tendency to amplify smells, and the smell of foods may bother fellow passengers, particularly those who are hungry, fasting, or sensitive to certain aromas. Choose neutral-smelling options like fruits, vegetables, sandwiches, or baked goods.
Use public bins or take your rubbish with you if there aren't any. Being considerate goes a long way. In addition, you can be fined for dropping litter or cigarette butts.

3: Driving in The UK

Whether you're driving a car you brought with you, purchased one locally, or hired a car during your stay, here are some key points to ensure a safe and smooth driving experience.

Ensure your driving licence is valid by checking with your local authority or embassy before driving in the UK.
Driving here comes with stricter rules than many other counties, so check all your car lights are functioning properly, and you have your MOT (annual test of vehicle safety and road-worthiness) certificate.
Be sure to take extra care if you're going to be driving on the left-hand side in the UK. It can be a big change for those used to driving on the right.
The car horn's for safety, and not for saying 'hi' or getting mad at others. If there's a real danger, use it, but just honking (beeping) for no reason can unnecessarily distract people. If another driver has annoyed you, give them a 'thumbs-down' instead of anything else rude.
Keep music volume down to make it easier to hear emergency sirens and other drivers' car horns for safety reasons. As well as avoiding noise pollution/nuisance.

4: Household Etiquette

If you’re living with housemates, neighbours, or a landlord, these tips can help create a respectful environment for all.

Make an effort to get along with your housemates and neighbours. A warm and inviting environment can create a stronger sense of community.
In a shared home, do your part to help keep the place tidy and organised.
Everyone should play their part, whether it's cleaning up your own mess or helping to keep things tidy. Also, respect your housemates’ belongings and the property as a whole.
Keep the noise down, especially during the early or late hours, to respect your household and neighbours. If you're having a party or celebrating something, let them know, maybe even invite them. And if you're having guests over, give your housemates or neighbours a heads-up beforehand so they are aware of how long the party will go on for, especially if you're playing loud music and will be having lots of guests.

The Silent Disapproval

If people are giving you dirty looks, it could be because something you’re doing is making them uncomfortable, upset, or disappointed. Some people won’t speak up, as they might feel too shy or hesitant to say anything.

Sometimes, those looks may be unfair or without reason, but in general, they’re a way for others to express disapproval when they’re not happy with something you may be doing.

The saying "don’t air your dirty laundry in public" which means, don't talk or argue about private matters in front of other people holds true for drying your clothes in public. So don't hang your clothes out to dry from windows or the front garden in view of the passing public. It's best to use the back garden or dry your clothes inside. If the front garden is your only option, make sure it’s not visible to passers-by.
Always use the correct bins for your rubbish and recycling.
Be mindful of shared spaces by not leaving your things in areas where others need to pass through. Make sure there’s enough room for everyone to move around easily.
Be considerate when parking, and make sure your car is parked properly and not blocking anyone else’s spot.
Try not to let your garden fill up with waste or use it as a dumping ground for unwanted furniture or other household items. Not only can it attract pests, but it can also be unpleasant (an eyesore) for your neighbours who have to overlook it, or other occupants who use it. There are many places to legally dispose them, and some are free to use.

If you have issues with a neighbour, try talking to them in a friendly way first. If that doesn't work, you can always ask your landlord or building manager for help.
To deal with noisy neighbours or housemates with things like loud music, regular parties, barking dogs, or kids constantly yelling, contact your landlord or the council.
It’s always nice to show appreciation for your housemates and the effort they put in to keep everything running smoothly.
If you have any issues with your housemates, having a friendly chat about it as soon as possible is best to help keep the atmosphere nice and smooth.
When you don’t see 'eye to eye' with anyone you're living with, stay calm and respectful, and try to find common ground and work together on a solution that suits everyone.
Be careful with shared property like doors, walls, or fixtures. If something gets damaged, let your landlord or building management know as soon as possible.
Take a moment to review your tenancy agreement to make sure you’re on top of the rules your landlord has set.

5: Tips for When Shopping

Make your high street or shopping centre experience a breeze! | Source

When shopping with young children, remind them to keep their hands off any food produce for hygiene reasons, and for other shoppers who might want to buy it. Give them fidget toys or something they enjoy playing with to satisfy their curiosity.
Avoid talking loudly on the phone while shopping to keep the atmosphere calm for everyone.
Don't handle or touch items unnecessarily. If you need to examine items closely, do carefully, preferably without unnecessarily touching everything. If you change your mind about an item you've placed in your basket or trolley, put it back where you found it, especially if it's from the freezer!. This helps store staff keep things organised and ensures other customers can easily find what they're looking for.
Most stores offer trolleys or baskets to help you carry your shopping. Using them will make your experience easier and prevent accidents like dropping and damaging items, something I've done far too often!.
To prevent misunderstandings, try not to eat or drink in the store before paying for them.

Keep an eye out for discounts, as many shops often have special deals, or loyalty cards, and price reductions for regular customers, students and elderly people. which can really help you grab a bargain and save money.
After you've put your shopping on the conveyor belt at the checkout, remember to use a 'divider' (spacer) for the person behind you to keep things organised and ensure the cashier doesn’t accidentally scan your shopping when scanning the shoppers items in front of you.
Bring your own reusable shopping bags, which are not only environmentally friendly but also help you avoid extra charges for plastic bags, which most stores charge for.
If a shop’s security think you've stolen something, and security wants to check your bag, just stay cool and let them help, to get things sorted faster without the need to make a scene.
Take a moment to check the shop's return policy before you buy anything to know your options for returns, exchanges, or refunds.

6: Professional Conduct at Work

The workplace is where people from different backgrounds work together. By following these simple rules, you can work with others respectfully to make the workplace a positive and productive place for everyone.

Dress appropriately for your workplace and maintain a neat and tidy appearance, as well as avoiding any overpowering fragrances or perfumes that might be distracting or offensive to others.
Stick to professional topics in the workplace and avoid discussions about politics, religion, or personal matters. Respect boundaries and aim for conversations that keep the work environment positive and productive.
Try to keep noise down in the office, like avoiding loud phone calls or playing music too loud.
Make sure you take your breaks when they're scheduled, and try to keep lunch breaks to the right length to keep things professional.

Try to be careful with office supplies and equipment, don't use up company resources unnecessarily.
When using shared spaces like the fridge, conference rooms, or break areas, make sure to clean up after yourself to keep things tidy and everyone happy.
If you find yourself in a conflict with a coworker, try to address it calmly and directly. If that doesn’t help, you can always ask a supervisor or manager to mediate, as they can advise you on the best way to handle the situation.
Don't forget to acknowledge and appreciate your colleagues' work. A little gratitude goes a long way, and it helps create a positive, supportive work environment.
It's a good idea to keep track of local holidays and cultural events, as this will be helpful for you to arrange when to take your annual leave to be able to attend.

7: Etiquette for Eating and Drinking Out

Here are a few tips to help things go smoothly and ensure you have a great experience when eating and drinking out.

Eating (dining) Out: Cafes and Restaurants

When you're choosing what to wear to a cafe or restaurant, think about the kind of place it is. For a laid-back meal, a neat and tidy appearance is all you need. But if it's a special restaurant, put a little more effort into your outfit.
Try to be on time for your restaurant reservation, and if you're running late, a quick call to let the restaurant and the guests you're dining with know goes a long way.
When eating, try not to make too much 'chomping' noise, and don't talk with food in your mouth or get distracted by your phone.
In some cultures, belching after a meal is seen as a compliment to the cook or a sign of gratitude, but in British culture, it’s generally considered rude. If it happens accidentally, a simple 'pardon me' or 'excuse me' is the polite thing to say.
If you must step away from the table, a quick 'excuse me' to the others is perfectly fine.
It's normal to leave a tip of about 10-15% for good service at a restaurant. However, it's best to check your bill first because some restaurants may add a 'service charge'. If there is no service charge added, tip at your discretion.

Public Drinking

Bars, Pubs & Clubs

Be mindful of other customers and staff by keeping noise down and sticking to friendly, light conversation, as it's normal to chat in pubs and bars but best to avoid causing disturbances or getting too personal.
In groups of friends, it's common to take turns buying drinks in rounds, with one person buying drinks for everyone, then the next person paying for the following round, but if you're not comfortable with that, it's fine to politely say you'll buy your own.
When pubs and bars are busy, keep an eye on the space around you and make sure you’re not standing, or your seating is not blocking anyone’s way.
You're not allowed to take your own alcohol into pubs or restaurants unless it specifically says so, like if it mentions BYOB (bring your own bottle) which is fine.
Pubs and bars in the UK can have different closing times depending on the day, so it’s best to double-check with the staff if you're unsure when they’ll be closing.

8: Respecting Others' Beliefs and Practices

Celebrating & Respecting the UK's vibrant diverse faiths

You'll find all sorts of beliefs, cultures, and religions here in the UK. That mix makes our communities much stronger. Here are some simple tips to help you navigate and respect those differences.

Churches, mosques, temples, and other sacred spaces are important to many people, so be respectful and avoid making insensitive comments.
If you’re not familiar with a particular religion or culture, ask questions. People usually appreciate when you're interested in learning and will gladly explain more about their religion, customs and traditions.
If you see someone being treated unfairly, speak up but polity and respectfully, as all people should be treated with kindness and respect, no matter what their background or beliefs are.
If someone sees things differently from you, even if you don't see eye-to-eye or agree, a respectful conversation can help you understand each other better.

9: Miscellaneous Advice

When you're on a rental bike or e-scooter, think about the people around you. Stick to a safe speed, follow the traffic rules, and make sure to respect pedestrians. Always park them properly without blocking the pavement or doors. If there's anything wrong with it, just let the company know.
Cycling on the pavement is not allowed, it's both dangerous and illegal. Even if others are doing it, don’t follow them. Keep it safe for yourself and others by cycling the right way in designated bike lanes or on the road.
When coughing or sneezing in public, please cover your mouth and nose to help stop the spread of germs that cause colds, flu, and other viruses and illnesses. It's also a respectful thing to do.
'Talking with your hands' is fine, but in Britain, less is more, as too many big gestures can come across as unprofessional or even aggressive, so it's better to stick to gentle, subtle movements that match your words.

The British tend to speak in a more subdued manner than in some other cultures. It's not about being silent, just be mindful of how loud you're being, and keep your voice considerate of other people. The appropriate level of noise will vary depending on the situation. For example, it is perfectly acceptable to talk louder in a pub or bar than in a library or museum.
A genuine smile is a simple but powerful way to make a great first impression in the UK. Just keep it natural, because over-the-top or exaggerated smiling can sometimes seem fake or even a bit off-putting. It’s all about keeping it friendly and sincere, without going too far.
Sexual harassment in the UK covers a lot of things, like wolf-whistling, staring, unwanted sexual advances, gestures, or comments about someone's looks or body. While some of these may be more obvious than others, they are all considered inappropriate and unacceptable. Be mindful of how your actions or words can affect others. Complimenting someone’s outfit or hair can be appropriate if it's done respectfully. For example, saying something like, "I love your jacket, it's got a really cool style!" or "your hair looks great today, it really suits you!" is a kind and thoughtful comment. An appropriate comment would focus on the person’s achievements or personality rather than just their physical appearance.

10: Additional Tips

A big THANKS for taking the time to read this page and showing an interest in following the "when in Rome" mantra.

Additional Tips

Understanding British culture can make your time in the UK easier, as it gives you insight into what to expect and how to act in different situations, helping you feel more at ease
Keep an eye on how people engage with each other in different settings. This can teach you a lot about the social dynamics in the UK, giving you a better understanding of how to fit in.
If you are unsure about something, don't be afraid to ask a British friend or colleague for advice.

Lastly, to be a great visitor or citizen of the UK, explore the many local events in your area, many of which are free. By doing so, you’ll feel more connected to the community and inspire others to embrace the culture as well.

If this article was useful, feel free to share it with friends or family who are new to the UK or about to move here. It can help them feel more comfortable and settled, offering practical tips that make adjusting to life here a bit easier. Understanding the cultural nuances (the subtle differences in behaviour, language, and customs that define a culture) and local customs can go a long way in making the transition smoother and more enjoyable for everyone.

11: Resources — Useful Websites & Telephone Numbers

Useful Websites

Visa and immigration information: Find information on passport requirements, visas and electronic travel authorisation
Entering the UK: What you can bring with you. * Before you leave for the UK. * Border control. * Baggage checks. * Layovers and transiting through a UK airport.
United Kingdom Travel Advice: Safety. * Health. * Local Laws. * Travel. * Local Contacts.
Places to Visit in England and UK: Find destination, and places to visit across England.
England, Great Britain, the UK, What Does It All Mean!? Lots of fascinating facts and information about each country within the UK.

Useful Telephone Numbers

999: This is the national emergency number for the UK. You should call 999 if you need immediate help from the police, ambulance, fire service, coastguard, or mountain rescue.
111: This is the non-emergency number for NHS if you need urgent medical help, but it is not an emergency. 111 can provide advice or direct you to the right place to get help.
101: This is the non-emergency number for the police if you need to report a crime or incident that is not an emergency.
105: This is the national power cut service if you have a power cut.
119: This is the NHS track and trace service if you have been contacted by NHS track and trace and need to speak to someone. This is the single non-emergency number for the COVID-19 testing helpline in England, Wales, and Northern Ireland.

Feedback and Contributions: If I've missed anything or if you have additional insights, please contact me. I'd love to hear your thoughts and update the article accordingly.